Arbitration procedure

The ECOMET Members, in cooperation with the ECOMET Secretariat, want to guarantee good service to their customers licensing data and products as listed in the ECOMET catalogue.

ECOMET cooperates closely with PRIMET, the Association of Private Meteorological Services, to make more data available and to solve any issues on data provision. With this in mind the two parties have agreed an arbitration procedure that will be used in any disputes between ECOMET Members and customers licensing data and products from the ECOMET catalogue.

The first point in this procedure, is for the customer to contact the ECOMET secretariat with details of the dispute in question.